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DISTRIBUTOR GUIDELINES and RULES

SCOPE—INDICATE ROLES AND RESPONSIBILITIES AND AUTHORITIES

DISTRIBUTOR HAS FOLLOWIG DUTIES AND IS EXPECTED TO TRAIN THEIR SUB-DISTRIBUTORS FOR INCREASE IN PROFITABILITY TO SGQ AS WELL AS FOR THEM-

• COLLECT CUSTOMER DETAILS AND ENTER THEM IN CUSTOMER INFORMATION SHEET
• ENTER ALL ENQUIRIES IN ENQUIRY STATUS REPORT update for every new enquiry
• ENSURE TIMELY SUBMISSION OF QUOTATIONS AND OFFERS
• DO TIMELY FOLLOW-UPS AND MAKE CUSTOMER VISIT REPORTS
• ON RECEIPT OF ORDERS GIVE ORDER ACCEPTANCE THROUGH SGQ
• COLLECTION OF PAYMENT FROM THE CUSTOMERS
• ATTEND PROGRESS REVIEW MEETINGS
• SUBMIT MONTHLY INVOICE FOR SGQ
• PREPARATION AND UPDATION OF ORDER BOOK ON MONTHLY BASIS

DISTRIBUTOR checklist

• MAKE A LIST OF ALL YOUR CONTACTS WHO ARE IN THE BUSINESS.
• PREPARE LIST OF ALL YOUR FRIENDS AND RELATIVES
• FIND OUT IF YOUR KNOWN CONTACTS OR COMPANIES THEY WORK IN REQUIRE ISO certification
• Prepare customer information sheet to understand requirements
• Call the customers to know the requirements or make visits to customers.
• Collect data so as to submit offers to customers
• On submission of offers update the enquiry status report
• Plan customer visits as per the response and based on the locations
• Make a focus area in terms of certification ,location and business specifics.
• Study the certification to be able to explain the benefits to the industry or business
• Make your own presentations covering following points

1. What is ISO CERTIFICATION—History

2. ISO std in brief

3. Benefits of ISO certification

4. Business process in brief

5. Our role in terms of achievement of certification

6. Our company profile and list of clients in the respective field

7. Details needed for offer submission

8. Why SGQ

MARKETING POLICY

Define Products ,Promotion ,Place and Price
Appoint sub-distributors for sale promotion
Define selection criteria for clients
Monitor performance of sub-distributors
Have periodic meetings with the certification body
Increase contact with the statutory authorities in respective field

Products:

ISO consultancy for obtaining following certifications

ISO 9001
ISO 14001
ISO 18001
ISO 22001
ISO 27001
ISO 50001
TS 16949

INTERNAL AUDIT AND MR Works AMC

Place: Select location which is easy to cover and you have good knowledge of the surroundings

Promotion:

1. Using existing network of contacts
2. Attending network meetings
3. Establishment of sub-distributor network
4. Data base of existing customers in the own field
5. By association with print media
6. Participation in Exhibitions and in seminars

Price:

1. Study customer requirements
2. Review competitor offers
3. Obtain best quotes from the certification body in contact
4. Update offers and pricing tables from SGQ

Appointment of Sub-distributors:

1. Market reputation
2. Trust and dependability
3. Access and infrastructure available
4. Experience and skills of the team
5. Time availability and willingness to travel
6. Good communication skills

Selection of Customers :

1. Location
2. Market reputation
3. Budget for certification
4. Competency of staff
5. ISO awareness
6. Business type and processes
7. Volume of business
8. Suppliers and Customers
9. Time limit for certification

Performance monitoring of Sub-Distributors

1. On daily basis :through no of enquiries generated and by no of customers visited
2. On weekly basis :by review of offers followed and orders received
3. On monthly basis: through progress review meeting reviewing no of orders and order values

Meeting with the certification body

1. Update the knowledge of the Std.
2. Update the price list for certification
3. Understand the process of certification
4. Get connected with the prospective customers by quoting jointly

Association with the statutory body:

1. Understand the power of statutory body
2. Have membership of industrial association
3. Make tie-ups with the authority issuing power and Industrial plots
4. Have regular meeting with the consulates for foreign companies coming to India

Rules for Profit Earning:

1. Each distributor profit will be given through the Account of SGQ
2. Profit sharing by the sub-distributor will be decided by the distributor
3. Selection and performance monitoring of the sub-distributors will be the sole responsibility of main distributor
4. Each time during the appointment of sub-distributor written permission from SGQ to be obtained.
5. For release of payment one must ensure the details of payment received from the customer.
6. For being eligible for profit sharing customer must indicate he name of the distributor/sub-distributor in the purchase order given to G K Enterprise.
7. All payments will be through Cheque unless agreed otherwise.
8. Performance bonus is applicable only if the total amount of business is exceeding One Cr. In the financial year
9. Minimum time period for which the distributor is expected to be associated is one year.
10. Performance limit for distributor to continue with the SGQ is 10 Lacs in a financial year.
11. Minimum performance from sub-distributor to be eligible for continuation is 5 Lacs in financial year.
12. Quotations to the customers will be given by SGQ only.
13. All jobs received from any customers will be accepted by SGQ only.
14. In case of internal auditing contract auditors are expected to obtain customer signature before closing meeting.
15. In case we have to return the customer payment due to cancellation of job from customer end due to any reason then profit sharing will be applicable to the work completed till that point and based on the payments received till then.
16. In case the distributor is wanting to terminate the contract before completion of one year then they will not be eligible for performance bonus , however the other job wise profit sharing as applicable till the date of working will be made as per the payments received from the customers against the work done.
17. In case of death of the distributor, the profit sharing will be done to the nominee indicated by the distributor .If there is no indication then profit will be kept with the SGQ account.
18. In case Distributor company is closed then profit sharing till the point of working will be made as per the payments received from the customer against eh completion of work.
19. SGQ is not directly or indirectly responsible for any injury or loss of property to any distributor during their Working contract .
20. All insurance related to manpower ,infrastructure and vehicles used for working is the sole responsibility of the distributor.
21. Decision for continuation of distributor will be taken in the Yearly performance review by SGQ
22. Technical literature and manuals given for ref by SGQ must be returned in time and if such details are lost then SGQ shall reserve the right of deducting the equivalent amount from the profits due to the distributor.
23. All out of station expenses will be reimbursed only if approved by SGQ prior to the travel.
24. Office communication will be between 9am to 7pm from Monday to Friday.
25. All review meetings will be on First Saturdays of each month at SGQ office.
26. All the invoices to be submitted once in a month on first Saturday through courier or by hand delivery.
27. All payments will be made within 15 days of receipt of approved invoices.
28. Distributor to give PAN card details and TDS as applicable will be submitted to the distributor.
29. All work related documents of the distributor will be returned after settling the account formalities.
30. In case distributor is a company then profit will be given to the company name and internal distribution of the same is not the responsibility of SGQ.