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  • Benefits
  • Steps to certification
ISO 9001 Quality Management

Quality Assurance – The Key to More Customer Satisfaction

Sophisticated workflow processes make a decisive contribution to the quality of your products or services. A quality management system that uses ISO 9001 certification is therefore well suited for all sectors and sizes of company – from start-ups to international corporations. With its process orientation, ISO 9001 certification takes your company’s specific requirements and outlook into consideration. It also ensures ongoing development using a continuous improvement process (CIP).

Benefits at a Glance

ISO 9001 certification from ISO SGQ enables you to:

Generate confidence and enable global comparisons

Improve your company’s customer orientation

Save significant costs

Introduce sustainable improvements to processes and structures

Motivate your employees with better communication and information that is easier to access

Our experienced experts analyze and evaluate your processes and systems. ISO 9001 certification is carried out in six steps.

1. Preliminary audit (optional)

The auditors conduct a preliminary audit to determine whether any requirements associated with this standard have already been implemented in your company and, if so, which ones.

2. Examination of documentation

The auditing team determines the extent to which documentation of your social standards concurs with ISO 9001 requirements.

3. Audit

You demonstrate practical application of your quality management system. Our auditors test its effectiveness.

4. Issue of Certificate

Once all criteria have been met, your company is then awarded the certificate, showing the integrity of your management system and its compliance with ISO 9001.

5. Surveillance Audits

Our annual surveillance audits help you continuously optimize your processes.

6. Certification Renewal

The revision audit is carried out after three years and helps you implement continuous improvement processes. This demonstrates your long-term commitment to quality to your partners and customers.

For any technical enquiry please contact Mr. Girish Karandikar
Overview of ISO 9001 requirements

Based on 8 Quality Management principles:

Customer Focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Leader ship

Leaders establish the unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving organization’s objectives.

Involvement of People

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizational benefits.

Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

System approach to management

Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.

Continual improvement

Continual improvement of the organization’s overall performance should be the permanent objective of the organization

Factual approach to decision making

Effective decisions are based on the analysis of data and information.

Mutually beneficial supplier relations

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

Requirements for the management system

• Process orientation:
Measures always follow a set workflow: plan – implement – monitor – improve

• System orientation:
Your company learns to understand interactions between all processes, recognizing them as an integrated system and
controlling them accordingly

• Continuous improvement:
Ongoing improvement as a core objective for your company

• Pragmatic approach to decision making:
The decisions you make are based on the systematic analysis of data and information

Requirements for company and employee management

• Management: your company management sets uniform goals and outlines the internal company organization. This enables
employees to concentrate fully on achieving the goals you have set for them.


• Employee participation: your employees are included in the quality management process, which allows their competences
to be utilized for the company’s benefit.


Requirements for your customer and supplier relationships

• Customer orientation: your company understands its customers’ requirements.
You want to meet or even exceed these requirements.

• Supplier relationships with mutual benefits:
Your company and its suppliers are interdependent. Together, you can create win/win situations
with added values for both sides.

Moving steadily toward an integrated management strategy

Combine your quality management system with industry-specific standards or certifications in the areas of environmental protection and occupational health and safety. This establishes an integrated management strategy and creates ideal conditions for future business development.

For any technical enquiry please contact Mr. Girish Karandikar